MÉLIE

SHIPPING

USPS® Coronavirus Updates: Expected Delivery Changes
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. 

Priority Mail Express service, which guarantees overnight service, and one-day service commitments for Priority Mail will not change.

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PRIORITY MAIL 1-3 BUSINESS DAYS
PRIORITY MAIL EXPRESS 1-2 BUSINESS DAYS

ARIA DESIGNER HAIR ORDERS ARE TYPICALLY PROCESSED WITHIN TWO BUSINESS DAYS.

A BUSINESS DAY IS CONSIDERED TO BE MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS.

EXPRESS ORDERS PLACED BEFORE 12:00 P.M. CST (NOON) ARE SHIPPED THE NEXT BUSINESS DAY. STANDARD ORDERS PLACED AFTER 12:00 P.M. CST (NOON) WILL BE PROCESSED AND SHIPPED WITHIN 2 BUSINESS DAYS.

PLEASE NOTE THAT WE DO NOT CURRENTLY SHIP TO ALASKA, HAWAII, APO/FPO, US TERRITORIES, HOTELS, OR P.O. BOXES.

SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.

FOR INFORMATION ON INTERNATIONAL SHIPPING OPTION AVAILABILITY, PLEASE SIGN UP FOR OUR NEWSLETTER FOR UPDATES ON WHEN INTERNATIONAL ORDERS ARE AVAILABLE.

DELIVERY

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL CONFIRMATION. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, USPS WILL LEAVE A RE-DELIVERY SLIP.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, HOTEL OR MOTEL ADDRESS.

LOST OR STOLEN PACKAGES

AFTER AN ORDER HAS BEEN CONFIRMED BY THE CARRIER AS DELIVERED TO THE SHIPPING ADDRESS, WE CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES. 

THE RISK OF LOSS AND TITLE FOR ITEMS PURCHASED BY YOU PASSES TO YOU UPON OUR DELIVERY OF THE ITEMS TO THE CARRIER.

SINCE WE CANNOT PROVIDE A REFUND OR REPLACEMENT FOR LOST OR STOLEN PACKAGES, PLEASE CHOOSE A SECURE DELIVERY ADDRESS.

WE ARE NOT ABLE TO OFFER ANY REFUNDS OR REPLACEMENTS FOR PRODUCTS DAMAGED AFTER DELIVERY.

THANK YOU FOR YOUR UNDERSTANDING.

RETURN POLICY ON DESIGNER WIG COLLECTIONS

DUE TO THE LIMITED NATURE OF OUR PRODUCTS, ALL WIG UNIT SALES ARE FINAL. WIG UNIT ORDERS CAN NOT BE CANCELLED, CHANGED OR MODIFIED ONCE THEY HAVE BEEN PLACED. NOR DO WE OFFER REFUNDS/EXCHANGES ON THESE PRODUCTS. PLEASE ENSURE ALL INFO IS CORRECT BEFORE SUBMITTING YOUR ORDER.

TO ENSURE PROPER SANITATION, HYGIENE , AUTHENTICITY AND QUALITY OF EACH WIG UNIT, ALL WIG UNIT SALES ARE NOT ELIGIBLE FOR EXCHANGE. DESIGNER COLLECTION OFFERINGS INCLUDE DETAILED PRODUCT DESCRIPTIONS. PLEASE READ ALL DETAILS CAREFULLY BEFORE COMPLETING YOUR PURCHASE.

PRODUCT IMAGES DISPLAY HAIR COLORS AT THE HIGHEST COLOR ACCURACY HOWEVER DEVICE SPECIFICATIONS AND RESOLUTION CAN ALTER WHAT YOU SEE. ITEMS WILL NOT BE REPLACED OR EXCHANGED FOR THIS REASON. ARIADESIGNERHAIR.COM RESERVES THE RIGHT TO REFUSE ANY RETURNS AT ANY TIME. 

PLEASE KEEP YOUR SKIN UNDERTONES AND EYE COLOR IN MIND WHEN SELECTING A PIECE THAT WILL FLATTER AND ENHANCE YOUR NATURAL FEATURES. **PLEASE SEE OUR FAQS FOR TIPS ON HAIR COLOR FOR YOUR SKINTONE**

LUXURY HAIR EXTENSIONS RETURN/EXCHANGE POLICY

YOU MAY RETURN WEFTED HAIR BUNDLES, PONYTAIL PIECES, OR CLIP-INS ORDERED ON THE ARIADESIGNERHAIR.COM WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE.

RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL PACKING SLIP MUST BE PROVIDED WITH ANY RETURN. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT SHOW SIGNS OF WEAR OR DO NOT MEET THE ABOVE CRITERIA.

TO RETURN A PRODUCT, WITHIN 3 CALENDAR DAYS YOU MUST REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) VIA EMAIL AT ASSISTANCE@ARIADESIGNERHAIR.COM | ONCE YOUR RETURN REQUEST HAS BEEN APPROVED, YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL AND YOU MAY DROP YOUR PACKAGE AT ANY USPS LOCATION.

RETURNS WILL BE SUBJECT TO AN $8.50 RETURN SHIPPING FEE, WHICH WILL BE DEDUCTED FROM YOUR REFUND. ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE. 

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU IF YOUR RETURN IS ACCEPTED OR DECLINED. THIS PROCESS CAN TAKE UP TO 1-3 BUSINESS DAYS.

IF YOUR RETURN IS ACCEPTED, YOUR REFUND WILL BE PROCESSED AND APPLIED TO THE ORIGINAL METHOD OF PAYMENT.

NOTE THAT REFUNDS CAN TAKE UP TO 7-10 BUSINESS DAYS TO APPEAR ON YOUR BANK ACCOUNT DUE TO VARYING PROCESSING TIMES BETWEEN FINANCIAL ORGANIZATIONS.